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What our Patients Say

Two weeks ago I had surgery with Dr. Lyons at Floyd County Medical Center for a broken leg. The care I received was stellar. From the fun little AMR right, to the ER, to the two night stay as a patient with tremendously kind and extremely competent nurses, to the wonderful surgical staff, everyone was amazing! Our hospital is fabulous!! The ONLY complaint I have are the stale Graham crackers lol. Thank you to all those who took care of me, from the housekeeping to dietary and everyone in between, THANK YOU!!! We are so blessed with FCMC.

- Kay Winkelman

The nurses and everyone in the Birth Center made sure that I was comfortable from the very beginning. I decided that I wanted to have a natural birth and to try aromatherapy, a warm bath, mood lighting, and music to take my mind off the contractions. They even made me this drink while I was having contractions and it tasted really good. I was the only one there having a baby. When it was time to push my midwife, Danielle, coached me through it all. We tried different pushing positions and when I kept saying I couldn't do it, everyone was telling me that I can do it and that I'm doing a good job. I had all the nurses in there during the delivery holding my hands. We all shared some laughs during my delivery even though I was in pain from the contractions and pushing. I would start laughing after pushing. Everyone was so nice and they all wanted to stay and see my daughter after having her. Once I had my daughter, Isabelle, they came back in to tell me I did an amazing job before leaving. I'm glad that I had so many people in there to support me during my labor and delivery. I had a whole supportive group waiting in the waiting room to meet Isabelle as well. After everything calmed down my dad, his girlfriend, my stepdad, and my brother all came in to see us. My dad teared up in the waiting room as this is his first grandchild. My little brother said it sounded like the devil was in there. For it being my first pregnancy and labor and delivery experience, it was amazing and I am glad I chose to have Isabelle at Floyd County Medical Center.

- Alexis Westendorf

I've now delivered 5 babies in 5 different states, so it's fair to say that I've experienced a variety of prenatal care and labor and delivery environments. I've seen both doctors and midwives and have mostly delivered at large, well funded hospital systems where my experiences have generally been good. However, none of my previous experiences have come close to the care and support that I received at Floyd County Medical Center with the midwives. My prenatal care was tailored to my needs and goals, and I felt completely supported and educated throughout my pregnancy. I can honestly say that my delivery and recovery under their care was easily the best I've experienced. When I reflect on why it was such a good experience, I think it's because delivering with the midwives is the best of both worlds. I had access to excellent medical care, support, and equipment at all times in case there were any unforeseen difficulties during delivery, and at the same time they created such a peaceful, gentle, and safe environment. I didn't even feel like I was in the hospital. I was also able to build a wonderful relationship of trust with them throughout my prenatal care which provided a lot of reassurance going into delivery. Our nurses and our lactation consultant were also wonderful, and this was by far the best breastfeeding support I've received in any hospital. I'm truly blown away that we have this level of medical care available to us in Charles City - most people don't have this available to them even in large cities with extensive options for prenatal care and delivery.

- Kaite Johnson

I am so happy to write a review about the care we received at FCMC Birth Center with the recent birth of our son. Moving from out of the country and looking for healthcare providers here in the area when we found out we were pregnant was exciting and overwhelming. From the initial meeting with the midwives, I knew we would be in great care. They provided amazing care throughout the pregnancy and brought so much comfort as we prepared for delivery. Our care at the hospital was nothing less than amazing. Each staff member that we came in contact with was friendly, so helpful, personable and kind. I had a lot of questions and was always wanting to be aware of what was happening and the staff always answered the questions cheerfully. We had different preferences for our delivery as well as interventions that we wanted to skip out on. The staff were completely understanding, and were all aware of it when we came in and didn't need us to remind them in the moment. The lactation support was incredible and for the size of the hospital I believe the resources there are outstanding. I cannot speak highly enough for both midwives and all the staff at the Birth Center. I will continue to spread the word and truthfully can say anyone looking for a birth experience that is both relaxing (how is that even possible) and supportive to whatever extent needed, consider giving birth at FCMC's Birth Center.

- Tabea Loewen

I was treated in the Emergency Room of FCMC. The medical staff was outstanding including Dr. Ebensberger, Rachel, and Jenette among others. I could not have been treated by a more professional and knowledgeable staff.

- Gene LaBounty

I was in the ER for a head wound. The FCMC ER staff and doctor were amazing! I needed stitches and the doctor had a wonderful tender touch. It was a very good experience.

- Marlene Durbala

I can't say enough good things about the hospital! It's so nice that we have a great hospital here in Charles city. I was cared for and treated well.

- Patient

I received such great care. I have no complaints. You are all just so excellent and what an excellent hospital! Everyone did a phenomenal job.

- Patient

Judi and Danielle were amazing during my labor and delivery. Everyone has their perfect birth planned out in their head and when things didn’t go perfectly for me, the team at Floyd County Medical Center were there. The Birth Center will always hold a special place in my heart.

- Liz Gansen

Therapy at FCMC has benefitted Bram in so many ways.  He started when he was just over a year old and had many deficits in speech and OT. The staff has worked diligently with Bram, which is not always an easy task.  He has come leaps and bounds since beginning therapy and I cannot wait to see what future progress he will make! While FCMC is the only local choice for OT and speech therapies, it is by far the best!

- Maggie Lucas

I had the Most Amazing Nurses, CNA’s, & Therapists!!! I couldn’t have asked for better care!!! I was treated like family by everyone I encountered!!! I Honestly can’t say enough good things about our little hospital & the staff there!! God Bless Each One of You!! Thank You So Much!!!

- Diane Burnett

The surgical staff is amazing! Such kindness and care. Today was a quick procedure but I’ve never had anesthesia before so I may have been a little nervous. Everything was explained by nurses to anesthesiologist to Dr. VanGilder and the process went perfectly. For one reason or another, we have used the Floyd County Medical Center several times in the last couple of years and I love that we have a hospital in Charles City. We are very fortunate.

- Lori Heuser Otto

Ryan and I can’t say enough amazing things about FCMC and their OB department! Ryan and I were so at ease while we were there and EVERY single nurse and doctor took such great care of Finn, Ryan, and myself. We would like to thank the entire staff from the bottom of our hearts for making this the absolute best experience of our lives! Thank you for being wonderful!!

- Marcy Ross

I want to send my highest appreciation to the beyond wonderful nurse who did blood-work on me this morning. I have never had a positive blood drawing experience in my life, but this woman was truly amazing. I hope to see her again and definitely hope she is at FCMC for years to come. Her professionalism, patience, confidence, and attitude make her stand out from so many.

- Kristin H.

After finding out that Roy had autism at the age of four we were suggested to go see the occupational and speech therapists at FCMC.  All Roy would do is scream at the top of his lungs and point at things he wanted. He had many meltdowns and was kicked out of different daycares, but with the help of FCMC therapists they came up with a plan to help Roy.  He would go see each of them for 45 minutes a week. At first it was quite difficult but they never gave up on him. I really think they are the best no matter what came up, they would work right through it.  I really think they are miracle workers.  Roy is now 10 and talks all the time. He graduated from the occupational therapy program.  He has a service dog that helps him at home and school. Life is a lot easier now.

- Jennifer Foster

What our Staff Members Say

My co-workers are like family. We are here for each other at work and beyond.

- Amanda Bouillon, MLT (ASCP)

I enjoy working with the patients. I also feel close to my co-workers.

- Becky Vance, CMA

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