Current Openings

Department: Administration

Hours: Fulltime – Day Shift M-F

Description:

JOB DUTIES & RESPONSIBILITIES:

The Executive Administrative Assistant assists the CEO with daily operations of the Administration Office. Assists with medical and clinical staff credentialing and serves as the backup for the Medical Staff Coordinator. Assists with Medical Center marketing efforts and acts as the liaison between FCMC and our marketing partners. Supports the HR Director through a variety of tasks related to the daily operation of the HR Department. Prepares monthly Board of Trustees meeting materials.

Duties:

Administration

• Handles the reception area of the Administration office.
• Acts as the point of contact between the CEO and internal/external clients.
• Arranges meetings and appointments for the CEO and provides reminders as needed.
• Makes travel arrangements as requested.
• Makes catering arrangements for meetings as requested.
• Answers the telephone, relays messages, and maintains equipment and supplies.
• Prepares for, and/or attends and takes minutes at various meetings as requested including monthly Board of Trustees meeting (third Monday of each month at 5:30 p.m).
• Collects, assembles, and mails packets for monthly Board of Trustees meetings.
• Prepares and facilitates annual reimbursement to Board members.
• Plans, or assists with planning of Medical Center special events – i.e. annual FCMC Children/Grandchildren Christmas Party.
• Organizes, orders, and distributes logo-wear such as periodic all-staff t-shirt orders.
• Assists with medical center documents, brochures, and forms – i.e. hospital organization chart, phone list, etc.
• Maintains Administration policies and procedures.

Medical Staff

• Assists with credentialing medical and clinical staff, which includes Initial appointment and re-appointment processes.
• Assists with maintaining an organized filing system for provider credential files and Medical Staff files.
• Assists with monthly credential file audits.
• Coordinates with others regarding credentialing – i.e., medical center departments, other healthcare facilities, staffing agencies, and providers.
• Assists with handling reference requests and affiliation verifications for past and current providers.

Marketing

• Acts as a liaison between the Medical Center and our marketing partners including our website vendor, local radio stations, local newspapers, local TV stations, and digital marketing companies.
• Assists Medical Center department directors with website content and updates. Makes minor changes and updates on the FCMC website as needed.
• Acts as the one of the FCMC Facebook Page Administrators. Posts information on the FCMC Facebook page as appropriate.
• Facilitates monthly social media committee meetings and marketing strategy meetings.
• Assists with advertising and marketing promotions for the medical center. This includes TV, print, radio, theatre, phone directories, and all other media outlets.

Human Resources

• Provides limited administrative support to the HR Director.
• Assists with maintaining an organized filing system for human resources department files and personnel files.
• Assists with preparing staff communication documents including monthly Communication Cable.
• Runs required initial and periodic searches for excluded medical providers on the OIG and EPLS websites and maintains printed reports.
• Schedules and coordinates interviews as requested.
• Assists with new-hire orientation including assembling new-hire packets.
• Assists with annual benefits open enrollment.

Completes other projects and duties as assigned.

QUALIFICATIONS:

Education:           High school diploma or equivalent. Related Associate Degree preferred.

Experience:        At least one year of experience in high level secretarial or supervisory role, or three years of experience in an office setting. Experience in a healthcare office setting preferred.

Technical skills and qualifications:  Must type 50 words per minute and be proficient in Microsoft Office and Excel; Microsoft Office Specialist (MOS) Certification or similar preferred.

Other skills and qualifications:   Must be able to operate basic office machines. Excellent spelling, grammar and proofreading skills required. Must also possess excellent verbal and written communication skills. Good organizational skills are required. Must be able to handle multiple duties simultaneously with a high degree of accuracy. Positive work behavior with professional demeanor both on the phone and in person. Must have good interpersonal skills and be able to deal appropriately and effectively with all levels of Medical Center personnel, physicians, visitors, family, etc. Must be a self-starter who will work independently and take initiative. Must be able to maintain confidentiality. Able to meet deadlines.

Floyd County Medical Center Core Principles

Floyd County Medical Center (FCMC) Core Principles apply to every position and support FCMC’s primary value that the needs of our patients come first.

Continuously improves processes and services that support patient care, education, and research.

• Demonstrates patient-centered and customer focus by treating patients/customers as a top priority to meet or exceed needs and expectations.
• Contributes ideas and suggestions and participates in activities that improve systems, processes, and service for patients and customers.

Fosters mutual respect and supports FCMC’s commitment to diversity.

• Demonstrates mutual respect of individual differences by contributing to the recruitment, retention, and support of a diverse work force.
• Supports an inclusive work environment by communicating positively and effectively with a variety of people including patients, families, visitors, colleagues, and physicians regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, age, marital status, familial status, disability or genetic information.
• Treats others with dignity and contributes to a workplace free from harassment

Fosters teamwork, personal responsibility, integrity, innovation, trust, and communication.

• Exhibits an understanding of the roles and responsibilities of team members and recognizes individuals for their contributions.
• Contributes to the enhancement of group effectiveness by exchanging information, collaborating with other team members, and providing constructive feedback.
• Listens attentively to patients, families, visitors, colleagues, and physicians to ensure understanding and delivery of personalized service.
• Accepts feedback and uses it to improve service and individual and team performance.
• Helps develop team cohesiveness by offering assistance to team members and aligns individual work efforts to meet work unit and organizational goals for service excellence.

Maintains a patient-centered, positive, and helpful orientation when working with individuals within and outside of the department.

• Effectively manages emotions, including anger and frustration.
•  Adjusts to change in a positive and supportive manner.
• Completes assignments on time, contributing extra effort to meet patients’, families’, visitors’, colleagues’, and physicians’ needs.

Adheres to high standards of personal and professional conduct.

• Adheres to patient confidentiality.
• Complies with all FCMC policies, procedures, department guidelines, and applicable laws in the conduct of routine activities and the solution of problems.
• Complies with FCMC’s attendance and punctuality policy (excludes absences related to Family Medical Leave).
• Performs activities in a manner that ensures a safe environment for patients, families, visitors, colleagues, physicians, and the public.
• Adheres to FCMC’s dress code and professional grooming standards.

Maintains and enhances professional/competency skills.

• Attends and participates in continuing education as appropriate to maintain and enhance professional knowledge and/or job skills.
• Attends and participates in all required medical center education programs (e.g. annual CareLearning updates).
• Attends and participates in all required department specific or job specific meetings.

Department: Clinic

Hours: Fulltime – Day Shift M-F

Description:

JOB DUTIES & RESPONSIBILITIES:

Under the supervision of the Clinic Director in a Rural Health Clinic setting, this exempt employee promotes and restores patients’ health by developing day-to-day management and long-term planning of both the patient care areas and administrative areas of the clinic and directing, supervising, and coordinating both clinical and non-clinical staff.

• Leads the day-to-day operations and coordination of patient care services including developing the weekly staff schedule and maintaining provider’s schedules
• Identify areas for quality improvement
• Oversees staff duties
• Oversees maintenance and repair of clinic equipment
• Supervises, assigns, rewards, counsels, disciplines, and discharges (in conjunction with Clinic Director and Human Resources) appropriate employees of the clinic
• Proposes options for solving staffing problems that are within acceptable parameters and utilizes appropriate resources
• Monitors attendance according to policy
• Liaising with healthcare providers and patients
• Fosters teamwork within the clinic
• Assists in marketing the clinic
• Prepares payroll system to ensure accurate staff payment
• Develops reports as required per Rural Health Clinic regulations
• Conducts monthly staff and provider meetings and other staff meetings on an as needed basis
• Develops and maintains departmental policies and procedures and helps establish and implement goals and objectives for the clinic
• Maintains confidentiality according to policies and procedures
• Demonstrates leadership skills of critical thinking, conflict management, negotiation and motivation, and personnel development.
• Other duties as assigned.

QUALIFICATIONS:

Education:

• Graduate of an accredited program of nursing. Bachelor’s degree preferred.
• Current licensure as a Registered Nurse (RN) in the state of Iowa.
• Basic Life Support (BLS). (BLS is not required for staff with Advanced Cardiac Life Support (ACLS) and Pediatric Advanced Life Support (PALS) certifications).

Experience:

• Three years of nursing experience preferred.
• At least one year of supervisory experience preferred.
• Medical office experience preferred.

Other skills and qualifications:   Demonstrated leadership skills necessary to gain cooperation and support from clinical and non-clinical staff. Ability work effectively with clinical and administrative staff to accomplish the goals of the clinic. Must be able to operate basic office machines. Must also possess excellent verbal and written communication skills. Must be able to handle multiple duties simultaneously. Ability to problem solve and make recommendations for conflict resolution. Positive work behavior with professional demeanor both on the phone and in person. Must have good interpersonal skills and be able to deal appropriately and effectively with all levels of Medical Center personnel, physicians, visitors, family, etc. Proficiency in computer skills (i.e., data entry, word processing, spreadsheets), Must be a self-starter who will work independently and take initiative. Must be able to maintain confidentiality. Able to meet deadlines.

Floyd County Medical Center Core Principles

Floyd County Medical Center (FCMC) Core Principles apply to every position and support FCMC’s primary value that the needs of our patients come first.

Continuously improves processes and services that support patient care, education, and research.

• Demonstrates patient-centered and customer focus by treating patients/customers as a top priority to meet or exceed needs and expectations.
• Contributes ideas and suggestions and participates in activities that improve systems, processes, and service for patients and customers.

Fosters mutual respect and supports FCMC’s commitment to diversity.

• Demonstrates mutual respect of individual differences by contributing to the recruitment, retention, and support of a diverse work force.
• Supports an inclusive work environment by communicating positively and effectively with a variety of people including patients, families, visitors, colleagues, and physicians regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, age, marital status, familial status, disability or genetic information.
• Treats others with dignity and contributes to a workplace free from harassment

Fosters teamwork, personal responsibility, integrity, innovation, trust, and communication.

• Exhibits an understanding of the roles and responsibilities of team members and recognizes individuals for their contributions.
• Contributes to the enhancement of group effectiveness by exchanging information, collaborating with other team members, and providing constructive feedback.
• Listens attentively to patients, families, visitors, colleagues, and physicians to ensure understanding and delivery of personalized service.
• Accepts feedback and uses it to improve service and individual and team performance.
• Helps develop team cohesiveness by offering assistance to team members and aligns individual work efforts to meet work unit and organizational goals for service excellence.

Maintains a patient-centered, positive, and helpful orientation when working with individuals within and outside of the department.

• Effectively manages emotions, including anger and frustration.
•  Adjusts to change in a positive and supportive manner.
• Completes assignments on time, contributing extra effort to meet patients’, families’, visitors’, colleagues’, and physicians’ needs.

Adheres to high standards of personal and professional conduct.

• Adheres to patient confidentiality.
• Complies with all FCMC policies, procedures, department guidelines, and applicable laws in the conduct of routine activities and the solution of problems.
• Complies with FCMC’s attendance and punctuality policy (excludes absences related to Family Medical Leave).
• Performs activities in a manner that ensures a safe environment for patients, families, visitors, colleagues, physicians, and the public.
• Adheres to FCMC’s dress code and professional grooming standards.

Maintains and enhances professional/competency skills.

• Attends and participates in continuing education as appropriate to maintain and enhance professional knowledge and/or job skills.
• Attends and participates in all required medical center education programs (e.g. annual CareLearning updates).
• Attends and participates in all required department specific or job specific meetings.

Department: Clinic

Hours: Fulltime - Day Shift

Description:

JOB DUTIES & RESPONSIBILITIES: 

Position Overview:

The Prior Authorization/Pre-certification and Referral Specialist is responsible for obtaining eligibility, benefits, authorizations, pre-certifications for the clinic setting. This role may also support and collaborate with the outpatient specialty clinic and hospital inpatient departments. This role will use telephonic and online support systems to complete insurance prior authorizations/pre-certifications, routine authorizations, and appeal denials.

This role will also manage all facets of the patient referral process for the clinic setting. The scope of the referral process begins with receipt from the provider through to the communication with the patient. Interacts in a customer-focused and compassionate manner to ensure patients and their representative needs are met. In addition to obtaining pre-certification or prior authorizations, responsibilities include scheduling the visit with specialist or outpatient services, completion of documentation in the patient record and communicating referral appointment information to the patient.

The Prior Authorization/Pre-certification and Referral Specialist must be a Certified Medical Assistant (CMA) or Licensed Practical Nurse (LPN). Performs CMA/LPN duties as needed based on staffing needs as determined by the Clinic Director. Must be able to perform all job duties and responsibilities as well as meet all qualifications of the Clinic CMA or LPN. Clinic CMA/LPN job description available upon request.

Duties:

• Prioritize incoming authorizations and specialist referral requests according to urgency
• Obtain authorization via payer website or by phone and follow up regularly on pending cases
• Maintain individual payer files to include up to date requirements needed to successfully obtain authorizations
• Initiate appeals for denied authorizations
• Respond to questions regarding payer medical policy guidelines
• Confirm accuracy of CPT and ICD-10 diagnoses in the procedure order
• Contact patients to discuss authorization or specialist referral status
• Other duties as assigned

QUALIFICATIONS:

• Excellent customer service skills
• Ability to communicate effectively
• Ability to multi-task and prioritize to meet deadlines
• Excellent computer skills including Excel, Word, and Internet
• Organization and attention to detail required
• Ability to work independently
• Basic understanding of human anatomy
• Medical terminology helpful
• Knowledge of procedure authorization and its direct impact on the practice’s revenue cycle
• Proficient use of CPT and ICD-10 codes

EDUCATION

Graduate of an accredited nursing program or medical assistant program

EXPERIENCE

• 2 years experience in a medical related field required
• 2 years medical prior authorization experience preferred

PHYSICAL REQUIREMENTS

• Able to speak clearly and distinctly with staff, patients, and families
• Able to hear to converse with others on the phone
• Able to stand/walk for extended periods of time throughout the work schedule, with some lifting and bending
• Demonstrates adequate vision to prepare and read documents accurately
• Demonstrates adequate stamina to deal with stressful situations and to complete the necessary work schedule
• Possess fine motor skills and hand-eye coordination to manage office equipment

Floyd County Medical Center Core Principles

Floyd County Medical Center (FCMC) Core Principles apply to every position and support FCMC’s primary value that the needs of our patients come first.

Continuously improves processes and services that support patient care, education, and research.

• Demonstrates patient-centered and customer focus by treating patients/customers as a top priority to meet or exceed needs and expectations.
• Contributes ideas and suggestions and participates in activities that improve systems, processes, and service for patients and customers.

Fosters mutual respect and supports FCMC’s commitment to diversity.

• Demonstrates mutual respect of individual differences by contributing to the recruitment, retention, and support of a diverse work force.
• Supports an inclusive work environment by communicating positively and effectively with a variety of people including patients, families, visitors, colleagues, and physicians regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, age, marital status, familial status, disability or genetic information.
• Treats others with dignity and contributes to a workplace free from harassment

Fosters teamwork, personal responsibility, integrity, innovation, trust, and communication.

• Exhibits an understanding of the roles and responsibilities of team members and recognizes individuals for their contributions.
• Contributes to the enhancement of group effectiveness by exchanging information, collaborating with other team members, and providing constructive feedback.
• Listens attentively to patients, families, visitors, colleagues, and physicians to ensure understanding and delivery of personalized service.
• Accepts feedback and uses it to improve service and individual and team performance.
• Helps develop team cohesiveness by offering assistance to team members and aligns individual work efforts to meet work unit and organizational goals for service excellence.

Maintains a patient-centered, positive, and helpful orientation when working with individuals within and outside of the department.

• Effectively manages emotions, including anger and frustration.
•  Adjusts to change in a positive and supportive manner.
• Completes assignments on time, contributing extra effort to meet patients’, families’, visitors’, colleagues’, and physicians’ needs.

Adheres to high standards of personal and professional conduct.

• Adheres to patient confidentiality.
• Complies with all FCMC policies, procedures, department guidelines, and applicable laws in the conduct of routine activities and the solution of problems.
• Complies with FCMC’s attendance and punctuality policy (excludes absences related to Family Medical Leave).
• Performs activities in a manner that ensures a safe environment for patients, families, visitors, colleagues, physicians, and the public.
• Adheres to FCMC’s dress code and professional grooming standards.

Maintains and enhances professional/competency skills.

• Attends and participates in continuing education as appropriate to maintain and enhance professional knowledge and/or job skills.
• Attends and participates in all required medical center education programs (e.g. annual CareLearning updates).
• Attends and participates in all required department specific or job specific meetings.

Physical/Cognitive Requirements:

• Frequent sitting and remaining in stationary position for extended periods.
• Occasional standing and walking to move about office and buildings.
• Frequent reaching/handling/fingering to complete paperwork, use the phone and computer.
• Frequent talking, hearing, seeing to interact with staff, patients, visitors, etc.
• Occasional stooping/kneeling/crouching to access documents and supplies in lower cabinets.
• Occasional pushing/pulling of equipment and filing cabinet drawers weighing up to 20lbs
• Occasional lifting/carrying of supplies and equipment weighing up to 30lbs
• Moderate concentration/intensity, which includes prolonged mental effort with limited opportunity for breaks.
• Normal memory, taking into consideration the amount and type of information.
• Moderate level of complexity for decision making and time pressure of decision making.

The physical demands described here are representative of those that must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environmental Factors:

• Free from hazardous working conditions.
• The possibility exists of exposure to communicable disease due to working in a healthcare environment.

QUALIFICATIONS:

• Bachelor’s Degree in Business or related field preferred.
• Minimum of five years experience working in a revenue cycle environment preferred.
• Extensive knowledge of all Revenue Cycle functions preferred.
• Knowledge of ICD 10-CM and CPT coding guidelines preferred.
• Medical terminology course completion or previous work experience utilizing medical terminology required.
• Phone, typing, and computer skills required.
• Must have practical knowledge of common office software applications including Microsoft Windows, Outlook, Excel, Word, Edge, etc.
• Able to read, write, comprehend, and speak English.
• Able to use a computer frequently for extended periods of time.
• Able to read, write, comprehend, and speak English.
• Able to use a computer frequently for extended periods of time.
• Able to work flexible hours.

Department: Nutritional Services

Hours: Fulltime and Part-time positions available

Description:

The Dietary Assistant performs designated work and cleaning routines for the Nutritional Services Department and is accountable to the Dietary Director.

Duties:

• Perform defined work routines, using various dietary utensils, supplies and equipment as assigned by the Dietary Director.
• Prepare foods following recipes
• Serve appropriate diets per current Diet Manual & therapeutic diets
• Have a working knowledge of therapeutic diets
• Provide assistance to the cook in the preparation and service of meals.
• Meet scheduled meal and snack times.
• Follow Federal and State hospital regulations and Dietary Department policies and procedures.
• Follow cleaning schedules and perform cleaning duties as scheduled.
• Assist in arranging tray cards, loading food carts, and serving meals.
• Serve patients and staff.
• Wash and store dishes.
• Follow established reporting procedures for the following:
• Supply or equipment needs.
• Any damaged or loose fixtures, flooring, or tiling requiring replacement or repair.
• Any unsafe or malfunctioning equipment.
• Any conditions conducive to breeding insects, rodents or other vermin.
• Assist in receiving and storing food and supplies.
• Attend in-service educational programs.
• Follow defined safety codes while performing all duties.
• Follow defined Infection Control procedures.
• Understand facility’s fire and disaster plans; follow established procedures during drills and actual emergencies.
• Be knowledgeable of Federal, State, and Facility’s rules, regulations, policies and procedures.
• Perform other department duties or special assignments as directed by the Dietary Director.

Qualifications:

The Dietary Assistant will be a high school graduate or equivalent or attending school and previous institutional dietary service experience is preferred, not required. Ability to read, understand and follow recipe directions, diet orders, tray cards, and work assignments. This position will show a willingness to perform routine, repetitive tasks with frequent interruptions. Numerical ability is necessary for recipe preparation and proper measuring of cleaning agents and chemicals, as well as good motor coordination and manual dexterity are required for various work routines such as preparing food items, serving trays, handling soiled dishes, operating dietary equipment and cleaning work area. The Dietary Assistant will be able and willing to work flexible hours, such as during an emergency situation and must be patient and tolerant toward staff, patients, and family members.

Physical Requirements:

The Dietary Assistant stands and walks intermittently throughout the working day, as well as reaches, stoops, bends, lifts, carries, and manipulates various food products, dietary supplies and equipment.

The Dietary Assistant must have an ability to work with chemicals and cleaning agents. Must be able to lift and/or carry 50 pounds and withstand exposure to temperature and humidity changes as in entering refrigerated storage areas, working at ovens, ranges, dish-washing machines, and at steam tables. This employee must be free from infections or diseases.

Fulltime Dietary Assistants will be crosstrained and must be able to perform the role of Cook within six months of employment.

Department: Nursing

Hours: Fulltime or part-time

Description:

Immediate openings for Registered Nurses.

Will be trained to Medical/Surgical Department and then cross-trained to Birth Center and/or Emergency Department.

Must be licensed to practice in the State of Iowa.

Competitive wages and excellent benefits package.

Experience Required: NO EXPERIENCE REQUIRED

Department: Nursing

Hours: Fulltime, Part-time

Description:

Currently accepting applications for fulltime and part-time Certified Nursing Assistants. Varied shifts. Flexible schedules. Nursing students highly encouraged to apply.

Experience Required:

• CNA Certification